SYMPTOM

Ice cream is too soft

Appliance: Sub-Zero Built-In (600 Series) Models: 601R, 601RG, 601F, 611, 611G, 642, 650, 650G, 661, 632, 685, 695

What This Means

Ice cream stored in the freezer is softer than expected. This may or may not indicate a temperature problem.

🔧 How to Fix

  1. Check the freezer temperature setting. The recommended freezer temperature is 0 deg F (-18 deg C).
  2. Higher quality ice creams with higher cream content typically require colder freezer temperatures to maintain firmness.
  3. Adjust the freezer temperature using the COLDER key pad if needed (range: -5 deg F to +5 deg F).
  4. Note: soft ice cream is not always an indication of a temperature problem -- it may be due to the cream content of the ice cream.
  5. Verify the condenser is clean and doors are sealing properly.

🔍 Possible Causes & Solutions

Possible CauseHow to Fix
High cream content ice cream (normal)Adjust freezer to colder setting if desired
Freezer temperature set too warmUse COLDER key pad to lower temperature
Actual freezer temperature issueCheck condenser cleanliness and door seals
Test Specifications
Recommended freezer temperature: 0 deg F (-18 deg C)
Freezer temperature range: -5 deg F (-21 deg C) to +5 deg F (-15 deg C)

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